STORE POLICY

Customer Care

At Don’t Rip It, Grip It, we’re serious about two things: quality gear that performs, and customer care that’s actually helpful. If you’ve got a question before you order,  sizing, product details, restocks, shipping timeframes, or which option is best for you,  reach out and we’ll give you a straight answer, fast.

We pack every order with care and aim to dispatch as quickly as possible. Once your parcel is on the move, you’ll receive tracking so you can follow it from our hands to yours. If something doesn’t look right with your delivery (missing item, damaged packaging, wrong product), contact us as soon as you can so we can sort it out properly.

If you change your mind or need to organise a return, we’ll guide you through the process clearly, no runaround, no vague rules. Items must be returned in unused condition with original packaging, and we recommend using tracked return shipping for peace of mind.

If a product is faulty, we’ll make it right in line with Australian Consumer Law.

Your experience matters here. We’re building a brand you can trust; and that starts with how we look after you.

Privacy & Safety

At Don’t Rip It, Grip It, we take your privacy seriously and only collect information we actually need to process your order and improve your experience. This may include your name, contact details, delivery address, and payment information. We use this data to fulfil purchases, provide order updates, respond to enquiries, and (only if you opt in) send marketing messages.

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Payments are processed through trusted, secure payment providers. We do not store your full card details on our servers. We also take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure through secure systems and limited access.

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Your safety matters too. Please use all products as intended and follow any care instructions provided. If you’re unsure whether a product is suitable for your needs, contact us before purchasing and we’ll point you in the right direction. Keep products away from children where relevant, and discontinue use if a product shows signs of damage or unusual wear.

We may use cookies or similar tools to help the website function smoothly and to understand what customers find useful. You can manage cookie settings through your browser at any time.

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If you’d like to access, update, or request deletion of your personal information, contact us and we’ll help you out.